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Call us on +44 20 7632 7559

Customer commitment

We're committed to providing the best possible service. On the rare occasions that our service has not lived up to our own high standards, we want you to tell us - as this is the only way we will be able to improve our service.

If we haven't met your expectations for any reason, you can download our complaint policy for a guide how to make a complaint and how we'll handle your complaint.

The quickest way to make a complaint is to contact our Customer Relations team at

Our promise to you

We will:

  • Acknowledge all complaints promptly
  • Investigate quickly and thoroughly
  • Keep you informed of progress
  • Do everything possible to resolve your complaint
  • Use the information from your complaint to proactively improve our service in the future.
  • Once we have reviewed your complaint we will issue our final decision in writing within 8 weeks of the date we received your complaint.