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FAQs

How do you protect my personal data?

When you sign up to the OneZeroMe, your data will be stored in a personal data account (PDA). Personal data accounts use a new technology called a "HAT Microserver" to enable you to own and control your data in the cloud. For more information, see https://hubofallthings.com

How do I access my Personal Data Account?

You should have received an email from pda@hubofallthings.net. At the bottom of the email, click GET START NOW to activate your Personal Data Account

How do I access my Financial Passport?

Your Financial Passport lives in your Personal Data Account. You should first activate your Personal Data Account. You can then login to your Financial Passport

Can I add more services to my Financial Passport from OneZero-me website?

Not at the moment. Financial Passport is working in collaboration with our partners and can only be accessed directly from them.

Can I see my scores?

Credit history and standard application forms have been used by 100s of millions of people across the world in over 20 years. In comparison, acceptance and understanding of alternative scores are still in the beginning. This means that different lenders/insurers will use the scores/combinations of the scores in different ways. For this reason we do not display, at this stage, the actual scores.

Customer commitment

We're committed to providing the best possible service. On the rare occasions that our service has not lived up to our own high standards, we want you to tell us - as this is the only way we will be able to improve our service.

If we haven't met your expectations for any reason, you can download our complaint policy for a guide how to make a complaint and how we'll handle your complaint.

The quickest way to make a complaint is to contact our Customer Relations team at crt@onezero-me.com

Our promise to you

We will:

• Acknowledge all complaints promptly
• Investigate quickly and thoroughly
• Keep you informed of progress
• Do everything possible to resolve your complaint
• Use the information from your complaint to proactively improve our service in the future.
• Once we have reviewed your complaint we will issue our final decision in writing within 8 weeks of the date we received your complaint.